Privacy Policy MB88 Casino — Player Personal Data Protection

1Introduction

MB88 Casino ("we", "Platform" or "company") is committed to protecting the privacy of all members and users of our platform. This Privacy Policy explains in detail how we collect, use, store, protect and disclose your personal information when you use the mb88 casino website and mobile app.

We understand that your trust is our most valuable asset. That is why we ensure every aspect of your data handling is carried out with full transparency and accountability. This Privacy Policy applies to all users who visit, register or use any services offered on the platform MB88 Casino.

This document should be read together with Terms and Conditions our. Should there be any conflict between these two documents regarding data protection, this Privacy Policy shall take precedence.

2Information We Collect

Mb88 casino collects your personal information through several channels — directly from you, automatically through your use of the platform, and occasionally from trusted third-party sources. Here is a summary of the types of information we collect:

All information you provide must be accurate and up to date. MB88 Casino reserves the right to suspend accounts found to have provided false or misleading information during the registration and KYC verification process.

3How We Use Your Data

The personal information we collect is used solely for legitimate purposes directly related to the provision of platform services MB88 Casino. We will not use your data for any purpose not stated in this Privacy Policy without obtaining your consent first.

• Account Management — Securely create, verify, and maintain your player account.
• Transaction Processing — Process deposits, withdrawals, and all financial transactions on the platform.
• KYC & AML Compliance — Verify your identity and fulfill our anti-money laundering legal obligations.
• Platform Security — Detect and prevent fraud, unauthorized access, and suspicious activity.
• Customer Support — Provide technical assistance and resolve any issues you encounter.
• Service Communications — Send important notifications related to your account, transactions, and platform updates.
• Promotions & Offers — Inform you about relevant bonuses and promotions (with the option to opt out at any time).
• Platform Improvements — Analyze usage patterns to improve your gaming experience.

4Information Sharing & Disclosure

MB88 Casino will not sell or rent your personal information to any third party for their own marketing purposes. However, in operating our platform, there are limited situations where we may need to share your information:

• Payment Providers — Information required to process your deposits and withdrawals via DuitNow, FPX, TnG eWallet, and other supported methods.
• KYC Services — Third-party identity verification providers integrated with our platform for the account verification process.
• Regulatory Body — Licensed authorities and regulatory bodies overseeing our platform operations where required by law.
• Law Enforcement — Competent authorities where a court order or binding legal requirement exists.
• Technology Providers — Companies providing infrastructure, analytics, and technical support services required for platform operations.

All third parties with whom we share information are bound by strict data protection agreements and must comply with the security standards set by MB88 Casino. They are only permitted to use your data for the specified purposes.

5Security & Data Protection

The security of your personal information is a responsibility we take seriously. MB88 Casino implements comprehensive technical and organizational security measures to protect your data from unauthorized access, loss, alteration, or accidental disclosure.

• 256-Bit SSL Encryption — All communications between your device and our servers are encrypted using the latest TLS protocol.
• Two-Factor Authentication (2FA) — An additional security layer available for all player accounts.
• 24/7 Monitoring — Security monitoring systems operate around the clock to detect suspicious activity.
• Internal Access Controls — Only specifically authorized personnel may access player personal data, with all access recorded and audited.
• Backup & Recovery — Your data is regularly backed up to a secure location to ensure service continuity.

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection. If you suspect your account has been accessed without authorization, please contact our support team immediately.

6Cookies & Tracking Technologies

MB88 Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies — Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies — Collect information about how you use the platform to help us improve our services.
• Functional Cookies — Remember your preferences such as language and display settings for a more personalized experience.
• Analytics Cookies — Help us understand platform traffic and usage patterns to make data-driven decisions.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the platform. MB88 Casino.

7Your Rights as a Player

As a player MB88 Casino, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact our support team via live chat or support email. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days with prior notice.

8Data Retention & Deletion

MB88 Casino retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Retention periods vary depending on the type of data:

• Active Account Data — Retained for the duration your account is active and for 5 years after account closure for AML compliance purposes.
• Transaction Records — Retained for a minimum of 7 years in accordance with financial reporting and legal compliance requirements.
• KYC Records — Retained for 5 years after the end of the business relationship in accordance with international AML regulations.
• Communication Logs — Customer support conversation records are retained for 2 years for quality control purposes.
• Technical Data — Access logs and technical data are retained for 12 months for security purposes.

When data is no longer needed and there is no legal obligation to retain it, MB88 Casino will delete or anonymize such data using secure, irreversible methods.

9Children's Privacy

Platform MB88 Casino is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data of children under 18.

If we discover that a person under the age of 18 has provided us with personal information, we will immediately delete that information and close the account in question. Parents and guardians who believe their child has registered on our platform are encouraged to contact our support team right away.

10Privacy Policy Amendments

MB88 Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on our platform's Home page.
• Sending email notifications to all registered members.
• Providing sufficient notice before changes take effect.

Continued use of the platform MB88 Casino after the effective date of any amendment means you accept and agree to the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and stop using the platform.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist you.

• Live Chat 24/7 — The fastest way to get an immediate response from our team.
• Support Email — [email protected] (response time: within 24 business hours).
• Help Centre — Visit the FAQ for answers to frequently asked questions.